Warranty

1. Warranty Coverage
• We warrant that products purchased from [Your Company Name] will be free from defects in materials and workmanship under normal use for a period of [90 days / 1 year / specify period] from the original date of purchase (the “Warranty Period”).
 • During the Warranty Period, we will, at our option, repair or replace products that prove to be defective, or provide a refund in accordance with this policy.
2. What Is Not Covered
• This warranty does not cover:
▪ Damage resulting from misuse, abuse, neglect, accident, improper installation, alteration, or failure to follow product instructions.
 ▪ Normal wear and tear, consumable parts (e.g., batteries, filters) unless damage has occurred due to a defect in materials or workmanship.
 ▪ Damage caused by external factors such as acts of nature, fire, flood, or exposure to extreme temperatures.
 ▪ Products sold “as-is,” refurbished, or with a separate limited warranty.
3. How to Make a Warranty Claim
• To initiate a warranty claim, contact our Customer Support at:
▪ Email: [support@yourcompany.com]
 ▪ Phone: [1-800-123-4567]
 ▪ Mailing address: [Your Company Name, Attn: Returns, 123 Main St, City, State ZIP]
 • Provide proof of purchase (order number or receipt), a description of the defect, and photos or video if applicable.
 • We may require you to return the product for inspection. If requested, you will be provided instructions for shipping the item to our service center. Return shipping costs may be covered by us at our discretion.
4. Remedies and Limitations
• The exclusive remedies under this warranty are repair, replacement, or refund of the purchase price, at our discretion.
 • This warranty does not cover incidental or consequential damages, including but not limited to loss of use, lost profits, or commercial loss.
 • Some jurisdictions do not allow limitation of incidental or consequential damages, so these limitations may not apply to you.
 • This warranty gives you specific legal rights, and you may also have other rights which vary by state or country.

Return Policy

1. Returns and Exchanges
• You may return most new, unopened items within [30 / 60] days of delivery for a full refund. Items must be returned in their original packaging and in resalable condition.
 • To return an item, contact Customer Support (details above) to receive a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without prior authorization may be refused.
2. Refunds
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
 • Approved refunds will be processed within [7–14] business days and credited to the original method of payment. Shipping charges are non-refundable unless the return is due to our error.
3. Exchanges and Replacements
• If you received a defective or incorrect item, we will replace it at no additional cost. Contact Customer Support within [30 / 60] days of receipt for assistance.
4. Return Shipping and Restocking Fees
• Return shipping costs are the responsibility of the customer, except where the return is due to a defect or our error.
 • A restocking fee of up to [15%] may apply for returns that are not due to defects, are not in original condition, or are returned after [30] days. Specify exact fee and conditions here if applicable.
5. Non-Returnable Items
• The following items cannot be returned:
▪ Perishable goods (food, flowers)
 ▪ Personalized or custom items
 ▪ Opened software, digital downloads, or sealed media if opened
 ▪ Final sale or clearance items (if stated at purchase)
6. Cancellations
• Orders may be canceled before shipment for a full refund. Once an item has shipped, cancellations are treated as returns and subject to the return policy above.
Additional Terms
• Transferability: This warranty is transferable / non-transferable (choose one).
 • Governing Law: This policy is governed by the laws of the state of [State], without regard to conflict of laws principles.
 • Contact: For questions about returns or warranty service, contact:
▪ [Your Company Name]
 ▪ Email: [support@yourcompany.com]
 ▪ Phone: [1-800-123-4567]
 ▪ Address: [123 Main St, City, State ZIP]